Messaging
13 post(s)
-
AI audience segmentation: stop treating ‘segments’ like static lists
Braze’s guide frames AI audience segmentation as dynamic membership plus activation: one definition that updates in real time and stays consistent across push, in-app, email, and paid suppression.
-
Email is still the archive, push is the heartbeat: a practical migration playbook (OneSignal)
OneSignal’s playbook argues that ‘email-first’ for mobile users often leaves engagement on the table. The useful bits: migrate only your engaged segment first, use a primer before the iOS prompt, and run email + push in parallel until journeys are proven.
-
Braze: Trigger campaigns beat scheduled blasts, if you build the guardrails
Triggered messages win because they hit right after user intent, but without frequency caps and exception events, you can still annoy (or cannibalise) your own lifecycle flows.
-
Firebase Android SDK (June 16, 2026): BoM 34.15.0, FCM token API deprecations, and new App Check reCAPTCHA
A credited summary of the June 16, 2026 Firebase Android release notes. Most of it is dependency churn, but there are a few things that can surprise app teams: Cloud Messaging token API deprecations, App Distribution auth upgrades, and a new App Check reCAPTCHA SDK.
-
How to choose a customer engagement platform (CEP): what actually matters for mobile retention
A credited summary of Braze’s guide to evaluating a customer engagement platform, focusing on the architecture-level questions that decide whether lifecycle messaging compounds or collapses into spam.
-
Customer.io: retention channel strategy is sequencing, not ‘pick your favourite channel’
A practical argument for coordinated, stage-aware delivery: email for depth, SMS for urgency, in-app for real-time activation, and push for re-engagement.
-
Braze April 30, 2026 release: rate limits, multi-language messaging, and better Canvas guardrails
A credited summary of Braze’s April 30, 2026 release notes, focusing on the parts that change day-to-day lifecycle operations: workspace messaging rate limits, multi-language messages, delivery validation behaviors, and tighter Canvas orchestration.
-
OneSignal: your notification tray is a brutally honest engagement dashboard
A credited summary of OneSignal’s Apr 17, 2026 piece on running a ‘notification center audit’, using a real device and a 48-hour backlog to spot noisy automation, channel duplication, and stale triggers that quietly train users to mute you.
-
Pushwoosh: 12 push notification formats, and the trigger that makes each one work
A credited summary of Pushwoosh’s Apr 17, 2026 guide to push notifications, with a practical lifecycle map (onboarding, transactional, re-engagement, ratings, social) so teams stop defaulting to ‘promo blasts’.
-
OneSignal’s 2026 State of Customer Engagement: AI filtering, behavior triggers, and why the first 30 days still decide retention
A credited summary of OneSignal’s 2026 engagement report: OS-level AI filtering is becoming the new inbox, behavior-triggered messages outperform broadcasts, and Journeys win by sending fewer, better-timed messages.
-
Braze adds a Messaging Diagnostics dashboard (and a few ‘ops’ upgrades that reduce campaign pain)
Braze’s March 5, 2026 release is mostly ‘plumbing’, but it’s the kind that saves teams from silent delivery failures: a new Messaging Diagnostics dashboard, better CSV import validation, and clearer multichannel rate limiting.
-
OneSignal: three retention shifts for 2026 (reconstruct intent fast, let segments expire, and treat messaging like a system)
OneSignal argues that installs are no longer a proxy for intent in an AI-compressed discovery world. The retention edge is capturing ‘micro-intent’ early, building segments with decay and exit logic, and coordinating channels around timing.
-
Customer.io: Lifecycle marketing trends for 2026 (RCS, consent, fewer higher-intent moments)
A credited summary of Customer.io’s 2026 lifecycle trends: richer mobile messaging (RCS), consent realities, and why orchestration + measurement matter more than channel volume.